Rocket Pest Control is an out of this world company looking for the best people to help us be the trusted choice in pest control!

Our Mission is to protect customer’s homes, families and businesses by delivering safe, convenient and reliable pest control solutions. We are committed to customer service and growth while maintaining a culture that makes our employees proud to work at Rocket.

Job Type

Full-Time: Non-Exempt

Work Week | Work Hours

Monday – Friday | 8:00am – 5:00pm

Specialties / Licenses or Certifications

N/A

Our Position

Rocket Pest Control is an out of this world company looking for the best people to help us be the trusted choice in pest control!

Our Mission is to protect customer’s homes, families and businesses by delivering safe, convenient and reliable pest control solutions. We are committed to customer service and growth while maintaining a culture that makes our employees proud to work at Rocket.

Job Type

Full-Time: Non-Exempt

Work Week | Work Hours

Monday – Friday | 8:00am – 6:00pm

Specialties / Licenses or Certifications

N/A

Our Position

This position will provide world class customer service and sales support by responding to the customers’ requests courteously and professionally. Inside Sales Professional handles inbound and outbound sales related calls, sets up new customer accounts, maintains current customer accounts and documents all pertinent notes in each customer’s account. Furthermore, Inside Sales Professional assists with customer service-related calls during times of lower incoming/outbound sales call volume.

Your Rewards

• 8 Company-paid Holidays (Full-Time Only)
• 10 Days of Paid-Time Off (Full-Time Only)
• Company-Paid group life insurance, Short-Term & Long-Term Disability (Full-Time Only)
• Medical, Dental, and Vision plans (Full-Time Only)
• Retirement Plans with Company match including 401k up to 5%
• Employee Assistance Programs

Your Responsibilities

• Answering and managing inbound/outbound sales calls.
• Engaging customers in conversation to qualify each call, determine sales need and provide information on company products and services following call flow guidelines.
• Completing a phone sale on qualified leads, send E-Contract to customer and set up service via Best Fit process.
• Attaining Conversion goals of lead to call and positive action and other performance metrics.
• Selling residential pest control services and other services aligned with standard operating procedures.
• Creating service accounts for new customers.
• Collecting payments and applies to proper account.
• Schedules inspections and/or quality control visits for sales inspectors and technicians.
• Navigating multiple programs simultaneously, entering data real time, placing orders, searching existing accounts, all while comfortably maintaining a friendly conversation.
• Adopts new products, sales and marketing skills from direct Sales Manager coaching and training.
• Meeting or exceeding all Minimum Performance Standards and attain Monthly Development Plan goals regularly.
• Documenting all customer calls accurately on customer’s account and forwards to appropriate associate.
• Entering lead information into database (PestPac and Velocify) accurately and schedule appointments.
• Assisting Call Center Specialist Team with customer service-related inbound callers during high-volume peak calling hours. Resolving billing issues, offer resolutions, and apply credits/adjustments when appropriate.
• Developing strong communication with platform branches to continuously improve customer experiences.
• Providing excellent communication and people skills to build trust and creating positive customer experiences by placing an emphasis on customer satisfaction.

Our Requirements

• High School diploma or equivalent.
• Previous inside sales and/or customer service experience is preferred.
• Excellent verbal and written communication skills including articulation, customer service and interpersonal skills required.
• Working knowledge of Microsoft Word, Excel and Outlook required.
• Reliable transportation to and from work.
• Ability to calculate basic math.
• Must be able to pass seven-year criminal background check.
• Must be able to pass company drug screen and/or substance abuse testing.

Rocket Pest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please let our recruitment team know.

Benefits/perks listed above may vary depending on the nature of your employment with Rocket Pest.

The wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled. At Rocket Pest, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

Your Rewards

• 8 Company-paid Holidays (Full-Time Only)
• 10 Days of Paid-Time Off (Full-Time Only)
• Company-Paid group life insurance, Short-Term & Long-Term Disability (Full-Time Only)
• Medical, Dental, and Vision plans (Full-Time Only)
• Retirement Plans with Company match including 401k up to 5%
• Employee Assistance Programs

Your Responsibilities

• Answering and managing inbound calls from the Mission Control Call Center for billing questions and disputes.
• Researching and determining the cause for the billing discrepancy and communicating effectively with the field to ensure accurate billing, as well as identifying areas for improvement within the billing process.
• Producing monthly billing metrics, revenue analysis and reporting.
• Reconciling monthly collections against open accounts, investigating any discrepancies, and working with Rocket Leadership and the Controller to resolve receivable balances.
• Reviewing, coordinating, and addressing invalid invoice submissions to ensure accurate and timely collection of revenue.
• Reporting progress, operational issues, and organizational opportunities to the operation and finance team monthly or as needed.
• Providing administrative and clerical support that aids the daily service billing operations and collections team.
• Updating customer accounts with updated billing information and documents all changes and notes to customer accounts in PestPac.
• Collecting payments and applies to proper account.
• Applying credit/debit adjustments.

Our Requirements

• High School diploma or equivalent.
• 1 or more years of experience in billing, collections, or customer service.
• Exceptional written and grammar skills.
• Excellent verbal communication skills including articulation, customer service and interpersonal skills required.
• Working knowledge of Microsoft Word, Excel and Outlook required.
• Reliable transportation to and from work.
• Ability to calculate basic math.
• Must be able to pass a seven-year criminal background check.

Rocket Pest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please let our recruitment team know.

Benefits/perks listed above may vary depending on the nature of your employment with Rocket Pest.

The wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled. At Rocket Pest, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.